Satisfaction Surveys are essential to understanding how customers are feeling about services and products. In this article, we will show you how we do this process in a simple and efficient way, using tools like the Microsoft Forms and Power BI.
Satisfaction research is done largely without the need for coding. We create custom forms to collect feedback from customers, which may be anonymous or not, depending on the type of search.
- Here is an example of a satisfaction survey developed by MLPro for one of our customers:
After the answers are sent, the information is stored in a secure and organized database.
Thus, we use Power BI to transform research data into interactive reports, with clear graphics and indicators. This facilitates the interpretation of results and decision-making to improve internal services and processes.
- Follow reports from the collected data:
We consider this type of Satisfaction Research to be of fundamental importance for MLPro, and we use this type of research in various locations in MLPro itself, such as the Research on Support Satisfaction, Project Research, Proposal Research and even for internal evaluation research, which we call Research 360.
So, did you like the article? If you are interested and want a presentation of our products, feel free to schedule an appointment with us at the following link: Microsoft PPM Easy Presentation
Original content from the MLPro editorial library, fully preserved and translated for the English website.